Customer Support Agent - German Bilingual at Influx

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

 

Customer Support Agent - German Bilingual

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldArt / Crafts / Languages  , Customer Care 

RESPONSIBILITIES

  • You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.
  • You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
  • You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.

ABOUT YOU

  • You have previous experience delivering exceptional customer service.
  • You are proficient with support tools like Zendesk, Slack, and Google Sheets.
  • You are patient and have an empathetic approach to understanding user needs.
  • You can explain solutions, provide guidance, and build relationships clearly
  • You have exceptional written and verbal communication skills in English and German

Method of Application

Interested and qualified? Go to Influx on influx.com to apply

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