Customer Service Personnel at Afrique Shipping Services Limited

Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.

 

Customer Service Personnel

  • Job TypeFull Time
  • QualificationMBA/MSc/MA
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.

Key Responsibilities:

  • Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
  • Develop and maintain standard operating procedures (SOPs) for customer service operations.
  • Handle escalated customer complaints and provide timely resolutions.
  • Work closely with other departments such as Sales & Marketing,  operations and logistics to ensure a seamless customer experience
  • Maintain a positive and collaborative work environment.
  • Assist Marketing team by doing telemarketing.
  • Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
  • Implement quality control measures to ensure that customer service representatives are.

Method of Application

Interested and qualified candidates should forward their CV to: info@afriqueshipping.com using the position as subject of email.

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