Front Desk Agent at Karen Country Club

The Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coff...
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Front Desk Agent

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Duties and Responsibilities

  • Greet and welcome members/ guests in a professional and friendly manner.
  • Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
  • Handle member booking requests accurately and in a timely manner.
  • Direct members and guests to the appropriate person or office.
  • Ensure the reception area is always tidy and presentable.
  • Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
  • Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
  • Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
  • Receive, sort and distribute all mail and deliveries.
  • Assist members with bill payments.

Required qualifications and Experience.

  • At least Diploma in Front Office operations or Guest Relations.
  • Minimum of 2 years of guest service experience in a reputable organization.
  • Certification in Customer Service/Relationship Management.
  • Experience working in a busy, professional business center.
  • Proficiency in Computer application.
  • Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
  • Basic reporting skills will be an added advantage.

Personal attributes & Functional Skills

  • Good command of English & Kiswahili, both written and oral.
  • Portray good interpersonal and organizational skills.
  • Must be presentable and well groomed.

Method of Application

Interested External applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 7th August 2023 with the email subject being Front Desk Agent.

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