Client Relationship Consultant Pest Control at Rentokil Initial

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
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Client Relationship Consultant Pest Control

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldConsultancy  , Sales / Marketing / Retail / Business Development 

Key Responsibilities and Duties:

  • Achievement or improvement of retention budgets & growth rate 
  • Manage the Existing Customer portfolio & negotiate contract value increase in line with company Gross Margin Targets
  • Maintain complete records of all activities regarding the customer - creating a relevant and historic database to aid in client retention and informed decision making
  • Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships & resigning of Customer’s due for renewal
  • Respond rapidly to client termination letters or instructions all requests, including visiting such clients to gather feedback on reasons for termination and make effort to reverse the decision
  • Behind Visits, Support the Branch in maximising return on portfolio via visiting customers that are not being serviced as per the contract frequencies as directed by the Branch Manager
  • Prepare and submit daily activity reports, including daily termination reports to the manager
  • Act as the key contact for all terminations or potential terminations and take full responsibility of all required actions
  • Coordinate with the branch manager closely for the purpose of reporting on branch terminations
  • Coordinate with AR for the purpose of having visibility of potential terminations on account of non-payments, flag and note accounts on suspension and endeavour to support as may be possible
  • Assist and support in the CVC & Complaint handling process periodically as may be needed and take up accounts with adverse CVC, complaint feedback to avoid termination
  • Engage in sales generation by reminding current or new clients of company products and services for up/cross-selling purposes
  • Take charge of re-sign of terminated contracts, and ensure to convert a minimum of 5 terminated customers per month 
  • Attend Customer Retention, Sales Meetings & Customer Improvement Meetings as Required 
  • Ad Hoc duties as communicated by Line / Senior Management 

Requirements

  • minimum of 2 years experience in a similar role
  • A diploma or degree qualification in any business course
  • A good grasp of the Company's products and services
  • Strong selling skills
  • Demonstrated ability to generate leads
  • Self-drive and initiative in current role
  • Valid driver's license, with a minimum of 2 years experience
  • Good verbal and written communication skills 
  • Awareness of competitor activity 
  • Ability to interact with clients at all levels
  • Selling Skills/ Persuasiveness
  • Ability to facilitate communication, coordinate, plan and report.
  • Organized with good planning skills

Method of Application

Interested and qualified? Go to Rentokil Initial on jobs.rentokil-initial.com to apply

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