IT Manager at Fairmont Hotels & Resorts
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
IT Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 - 5 years
- LocationNanyuki
- Job FieldICT / Computer
Job Description
Reporting to the General Manager, the Manager of Information Technology will be responsible for the strategic development, implementation, support and management of computer-based information systems, particularly software applications and computer hardware for the Fairmont Mount Kenya Safari Club.
- Responsible for proper business planning and budgeting of IT expenditures for the Hotel, providing sound guidance and justifications for investment and expenditure.
- Responsible to ensure compliance on all Accor IT policies, procedures and guidelines
- Responsible for a regular status report about the Hotel's actual IT status as well as corporate engagement reports
- Initiates and manages IT projects and in consultation with General manager
- Oversees all IT related Hardware used within the hotel. Build and maintain good relationships to with services providers, ensuring efficiency of service level agreements.
- Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware service providers for the following: Computers, Servers, Firewalls, Routers, Switches, Cables, PABX, LAN and WAN, GPON, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
- Oversees the efficient and effective use of hotel software; ensure that all Accor IT Policies and Guidelines are effected and updated as per corporate guidelines.
- Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers
- Maintain a good relationship with service providers to support resolve of issues on systems.
- Provide effective support to all users of IT within the hotel both guests and colleagues. Ensures that only validated users have access
- Responsible to ensure hotel data security and compliance is always updated to ensure no loss of hotel data and business continuity.
- Ensure systems backup policies are duly respected, and the system reaches the highest level of security.
Qualifications
- Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, minimum two (2) years as IT Manager.
- Proficiency in hotel systems (Opera Cloud, Symphony, Vingcard, Materials Control, Sage 300 and Evolution, SUN systems, INFOR systems)
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
- Display strong analytical, organizational, conflict management, people and administrative skills.
- Ability to be responsive to changes and offer leadership in those changes
- Proven positive track record to coordinate technology departments
- Proven ability to budget for hotel IT infrastructure
- Exceptional interpersonal and guest relations skills, takes a hands on approach
- Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture
Additional Information
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Work and learn in a luxury property
Method of Application
Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply
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