AYS Telephone Supervisor at Marriott
Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and franc...
AYS Telephone Supervisor
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant
POSITION SUMMARY
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department to resolve guest call, request, or problem.
- Follow up and ensure that any outstanding requests are resolved.
- Advise guest of any messages received.
- Verify and adjust billing. Operate telephone switchboard station.
- Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
- Activate and deactivate guest room message lights.
- Transfer guests with internet access issues to internet service provider's customer support line.
- Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
- Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
- Supply guests with directions and property information.
Method of Application
Interested and qualified? Go to Marriott on jobs.marriott.com to apply
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