F&B Hostess at Bridge Talent Management

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F&B Hostess

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 year
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Summary:

To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient  manner to ensure customer satisfaction.

Key Responsibilities:

  • Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary. 
  • Communicating accurate wait times.
  • Managing the seating arrangement by allocating guests to tables and  getting them seated in the correct table. 
  • Seating guests and distributing menus. 
  • Walk guests to their table and ensure they have menus to start perusing  before a waiter or waitress takes over. 
  • Light cleaning around the restaurant (like wiping down menus and tables). 
  • Engaging with guests to ensure they’re happy with meals, drinks and the  overall service.
  • Respond to complaints and helping to resolve them or escalate them to  the supervisor or Restaurant Manager 
  • Answering phone calls and taking reservations.
  • Mastering all Menus to be able to assist with any guest queries. 
  • Listening to and answering guest questions, concerns and enquiries.
  • Confirming the correct meal plan for guests entering the restaurant. 
  • Taking orders, posting bills and serving guests.
  • Following up with delayed orders with the Kitchen staff.
  • Taking care of the kids and young children for safety and orderliness in the  restaurant.

Requirements

  • Diploma in hotel Management or equivalent.
  • 1+ years’ experience as a waitress or hostess.
  • Exceptional listening and communication skills. 
  • A polite, engaging personality. 
  • Commitment to customer satisfaction and service excellence.

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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