Guest Relations Officer at Frank Management Consult Ltd

Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.

 

Guest Relations Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

DUTIES & RESPONSIBILITIES

  • Develop and implement policies and procedures for the smooth operation of the apartments
  • Develops and set clear objectives to achieve the most efficient operating model.
  • Develop and implement an intuitive and efficient marketing strategy to promote our services
  • Participate/ advise the management on financial activities such as the setting of room rates and laundry rates through market research and control of expenditures to ensure maximum profitability and customer satisfaction.
  • Collect receipts and record data pertaining to funds and expenditures
  • Speed time in addressing issues and lend a personal touch through excellent customer care and enquiry/dispute resolutions to aid in referrals.
  • Confer and cooperate with the workers in order to ensure coordination of accommodation activities.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards.
  • Ensure guests are checked in and out appropriately and accommodation agreement for Ramata block A and club house executed accordingly.
  • Follow up for payment for the guests that wish to extend their stay through apt documentation.
  • Supervise housekeeping and ensure all rooms are cleaned, sanitized and stocked with necessities
  • Assign duties to workers, schedule shifts and supervise them
  • Train staff members in their duties.
  • Observe and monitor staff performance in order to ensure efficient operations and adherence to facility’s policies and procedures
  • Report all damages to the office and follow up for repairs.
  • Beware of the latest hospitality technical trends and use them to build customer relations
  • Should be available on call always and avail yourself at work station within a short notice, if need be, even during odd hours.
  • Be in charge of swimming pool membership, renewals and access.
  • Be in charge of gym membership, renewals and access.
  • Prepare a detailed report every fortnight for review.
  • Answers all enquiries regarding work being performed
  • Protects organization’s value by keeping information confidential.
  • Any other ad-hoc duties that may be assigned to you

MINIMUM QUALIFICATIONS

  • Diploma in hospitality management or business management
  • At least two year’s work experience in a similar large hotel chain/ serviced apartment’s background.

COMPETENCES

  • High level of integrity, honest and trustworthy
  • Organization skills
  • Negotiating skills
  • Customer service skills
  • Problem identification and solving skills
  • Attention to detail
  • Presentable and good communication skills
  • Computer literate

Method of Application

Interested and qualified? Go to Frank Management Consult Ltd on www.frank-mgt.com to apply

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