HR Assistant - HR Shared Services at Poa Internet
HR Assistant - HR Shared Services
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldHuman Resources / HR
Mission Statement for the Role:
To support the HR Shared Services team in delivering high-quality, efficient, and compliant HR services. This includes contributing to the optimization of employee experiences while aligning with organizational goals for operational excellence.
Overall Responsibility:
Assist and offer support in ensuring the seamless delivery of HR services, focusing on accuracy, timeliness, compliance, and enhancing the employee experience.
Key SMART Results for A-Player Success - Target, Year 1
- Assisting in timely delivery of HR tasks, such as aiding in payroll processing, benefits administration, and updating employee data, ensuring prompt service - Q2 2024
- Providing support to maintain a 99% accuracy rate for HR transactions, encompassing assistance with changes in employee data, supporting accurate payroll computations, and aiding in precise benefits registrations - Q1 2024
- Contributing to reducing HR operational costs by implementing process enhancements, automation, and engaging in strategic negotiations with vendors - Q2 2024
- Supporting efforts to enhance employee satisfaction with HR services by achieving a 10% increase in satisfaction scores compared to the prior year, gauged through surveys and feedback mechanisms - Q3 2024
- Aiding in decreasing the average resolution time for employee queries and issues by 20%, ensuring swift and efficient support - Q1 2024
- Assisting the Shared Services Manager in ensuring full compliance with all HR-related regulations and laws, encompassing data privacy, labor laws, and reporting obligations - Q2 2024
- Supporting the execution of cost-benefit analyses for HR Shared Services initiatives, demonstrating the financial impact and return on investment for major projects - Q2 2024
- Collaborating with the HR Shared Services Manager to optimize vendor relationships, striving for at least a 15% reduction in costs or enhanced value from key HR service providers - Q2 2024
Level of Management Experience required (Mandatory & Nice to Have)
- 2+ years experience in a Shared Services role
Department stage of development where this role sits
- Rapid Scale and Growth
Core energy required for this position (e.g. Sirdar Profile Type)
- Doer/ Coordinator/ Caretaker
Key Competencies - Criticality (H,M,L)
- 2+ years experience as a HR Assistant in a busy working environment - H
- Understanding and experience in the operation of HR Shared Services and can demonstrate strong delivery against performance targets set - H
- Self-motivated and resilient and able to embrace change, influence and make commercial decisions - M
- Has a can-do attitude and understands how activities within HR shared services impact the wider organisation - H
- Strong analytical skills and ability to use data to drive decision-making - M
- Ability to manage multiple priorities and deliver results in a fast-paced environment. M
Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.
- A Diploma/Bachelor's degree in Human Resources or a related field and an active member of IHRM.
- Knowledge of HR processes, policies, and practices, including payroll, benefits administration, HRIS, and compliance.
- Must have directly been involved in the day to day activities of the HR Department.
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