Outlet Manager at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Outlet Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Manage day-to-day operations of the restaurant
  • Handle complaints and make effective service recovery
  • Ensure standards are being followed in accordance with F&B policies and procedures
  • Ensure all employees have full product knowledge
  • Regularly inspect food & beverage quality
  • Follow established and proper Accounting procedures
  • Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
  • Conduct roll plays and ensure employees adhere to grooming standard
  • Liaise with stewarding on inventory and breakage control
  • Maintain daily log book maintaining clear and concise information on the operations.
  • Establish guest database with preference records of regular guests
  • Schedule employees to maintain Hotel’s service standards within budgeted labour costs
  • Assign responsibilities to subordinates and conduct regular performance checks
  • Implement weekly cleaning schedules for operating equipment
  • Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs

Qualifications

  • Minimum 2 years of experience in a busy Outlet in a 5* Hotel
  • Diploma in Food & Beverage or related field
  • Service focused personality is essential, with an eye for detail
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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