Vendor Manager at Safaricom Kenya
Vendor Manager
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience6 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development
JOB DESCRIPTION
Reporting to the E-Commerce Lead, the Vendor Manager will facilitate and maintain relationships between the business and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors. The role will cultivate and manage tactical vendor engagement and relationships.
As a key member of the team, the Vendor Manager will be a passionate customer and category advocate within the business, possessing strong negotiation and analytical skills, together with proven commercial knowledge and experience.
RESPONSIBILITIES
Insights, Research and Analysis
- Act as the ‘new business developer’ for Consumer Electronics categories and brands, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact the business.
- Understand customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide customers with an unparalleled shopping experience.
- Determine business needs and desires by specifying the research needed to obtain market information.
- Forecast, analyze and reporting on the business in particular prospecting, conversion, and term negotiations.
- Articulate business requirements, trends and opportunities and continuously monitor competitor/industry developments.
- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets.
- Identify opportunities for innovation and enhancements.
Vendor Oversight and Performance
- Review intricate details of vendor contracts.
- Lead initial vendor contract negotiations, regular oversight, and enforcement of contractual obligations.
- Maintain the balance of power and prevent unnecessary risks or costs to the business by ensuring vendors adhere strictly to the agreed terms.
- Establish and monitor intricate performance metrics by considering factors like quality of goods/services, timeliness of delivery and cost-effectiveness.
- Ensure that the company receives optimal value for money and that vendors remain accountable for maintaining high standards.
- Maximize the business and financial profitability through selection expansion opportunities.
- Proactively manage contractual risks and compliance issues.
- Manage and analyse large data sets to drive performance and process improvements.
Relationship Building and Business Improvement
- Search, vet, and nurture relationships with potential suppliers and ensures that the business has a broad spectrum of vendor options.
- Establish an expansive vendor network that will be a significant asset, especially during times of unexpected disruptions in the supply chain.
- Actively seek feedback from the business and vendors to craft and refine strategies to enhance the value derived from vendors.
- Primary point of contact for vendor on-boarding and ensure smooth transition to the category teams once on-boarded.
- Re-negotiate terms, introduce new performance metrics, and change vendors if necessary.
- Ensure vendor relationship remains dynamic, flexible, and consistently improving.
Core competencies, knowledge and experience
Customer Obsession
- Deepen team connection to our customers and communities.
- Foster authentic relationships with customers and partners that build trust.
- Explicitly take customer-centric decisions and take personal ownership to achieve results.
- Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
- Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
Purpose
- Create an inspiring vision for your team to drive strategy and performance.
- Show ambition and courage, empowering others to go beyond the plan.
- Bold and challenge teams to reimagine how things are done.
- Prompt new thinking and ideas by asking “what if” questions.
- Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.
Innovation
- Create psychological safety so everyone can have an impact.
- Fuel innovative ideas from others and test them to enable growth.
- Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
- Share your ongoing learning and personal purpose with others.
- Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.
Collaboration
- Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
- Actively collaborate to break silos and hold your team accountable to do the same.
- Develop others to make the most of their talents and coach them to take ownership to get things done.
- Create an inclusive environment ensuring the safety and wellbeing of others.
- Live our Purpose and demonstrate the highest Standard of integrity.
Key performance indicators
- Adherence to set business OKRs and commitments.
- Driving achievement of Mission budget for solutions.
- Growth and retention of agreed upon solutions.
- Delivery of relevant target digitization projects/initiatives.
- Optimization of vendor solutions and services.
- Delivery schedule of all vendor solutions based on their priority.
- Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
- Agile Maturity rating, Employee Engagement (eNPS) and Productivity.
Direct Reports
- Vendor Operations Analyst
- Content Analyst
QUALIFICATIONS
- At least six (6) years’ knowledge and experience in vendor negotiations, pricing, promotion, inventory management, product development, financial analysis and P&L ownership.
- Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
- MBA or relevant Master’s degree is an added advantage.
- Superior business understanding, with the ability to leverage technology to solve consumer, business and technical issues.
- Strong partnerships within the retail ecosystem.
- Strong stakeholder and strategic partners acquisition skills.
- Possess high professional and ethical standards.
- Be a strategic thinker with an analytical mind.
Comments
Post a Comment