Customer Care Associate at Sistema Biobolsa

Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm,

 

Customer Care Associate

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Your mission at Sistema.bio:

Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.

You’ll be in charge of:

  • Responding to customer inquiries and resolving issues promptly and professionally.
  • Providing accurate information about products or services to customers.
  • Handling and resolving customer complaints or escalations effectively.
  • Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].
  • Collaborating with internal teams to address customer needs and improve overall customer satisfaction.
  • Identifying and implementing process improvements to enhance the efficiency of customer care operations.
  • Adhering to company policies and procedures while delivering exceptional customer service.

More about YOU:

  • Diploma in Public Relations, Communication, Business Management or related course. 
  • Previous customer service experience.
  • Excellent communication skills.
  • Empathy and patience.
  • Problem-solving abilities.
  • Product and service knowledge,
  • Computer proficiency.
  • Conflict resolution.

Method of Application

Interested and qualified? Go to Sistema Biobolsa on sistemaaccount.bamboohr.com to apply

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