Customer Service & Management Trainer at Big Square Kenya

Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1).

 

Customer Service & Management Trainer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldCustomer Care  , Hospitality / Hotel / Restaurant 

Minimum Requirements:

  • Diploma or Degree in Hospitality Management.
  • 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
  • Experience in an ISO-certified company is an added advantage.

Responsibilities:

  • Design and implement training programs for management and customer service.
  • Oversee talent management, ensuring equitable development opportunities.
  • Ensure compliance with organizational policies.
  • Manage staff productivity.
  • Conduct training needs analyses and prepare quarterly reports.

Method of Application

Send your application to careers@big-square.co.ke
Deadline: 14th May 2024

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