Host / Hostess at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

 

Host / Hostess

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Job Description

  • Consistently offer a professional, friendly greeting and engaging service.
  • Understand the Server’s tasks in the outlet.
  • Understand shift end reports in the outlet and the POS system.
  • Assist guests regarding food and beverage menu items in an informative and helpful way.
  • Have knowledge of all menu items, garnishes, contents and preparation methods.
  • Follow outlet policies, procedures and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business 
  • Seat guests in an organized fashion to maintain service flows for the Servers 
  • Adhere to all hotel environmental policies and initiatives
  • Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager.
  • Other duties as assigned.

Qualifications

  • Previous service experiences an asset.
  • Previous Point of Sale System experience an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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