Reservations Manager (Pre-Opening) at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Reservations Manager (Pre-Opening)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Description

Role Overview Purpose:

  • To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations’ team.

Summary of Responsibilities:

  • To supervise and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.
  • To assist in the recruitment of staff for the Reservations Department.
  • To ensure that the rate information in the PMS is accurate and current at all times.
  • To review and update the room availability calendar in the PMS and restaurant reservations system.
  • To carry out regular spot checks within the department to ensure that the standards outlined in the SOP are being adhered to.
  • To check if the SOPs are updated on a regular basis, make changes whenever necessary and keep updated hardcopies available for all team members.
  • To prepare and maintain yield calendar and distribute to relevant departments within hotel.
  • To monitor overflow telephone calls to Reservations Office, incoming telephone traffic and business trend, and prepare work schedule for Reservations staff to ensure optimum coverage of the Reservations at all times.
  • To ensure that staff working hours are recorded accurately and in accordance with hotel policies and procedures.
  • To carry out regular appraisals for all Reservations employees by utilizing proper formats.
  • To arrange, co-ordinate and chair weekly departmental briefings and monthly meetings whenever possible.
  • Conduct & document daily training and coaching for Reservations Agents and Reservation Supervisor that meets the needs identified.
  • To ensure that reservations made a day before is checked on daily basis.
  • To update and check account profiles on a regular basis in order to maintain a healthy database
  • To review all incoming correspondence and distribute to the reservation staff for action.
  • To assist the Team Leader/Sales Agents in their duties as required.
  • To ensure that the Reservations team is aware of all promotional rates and packages.
  • To prepare and distribute reservations and statistical reports.
  • To prepare a fortnightly competitor occupancy forecast report.

Qualifications

  • Bachelors degree in Hotel Management or related field.
  • Minimum 3 years’ experience in a similar position.
  • Comprehension of technical and managerial applications of Reservation systems including Opera
  • TARS applications knowledge is a plus
  • Comprehension of the reservation sales process.
  • Understanding of group sales process and group sales demands
  • Understanding of sales process and transient demand
  • Strategic approach towards maximizing room revenue
  • Able to develop and implement effective plans to maximize market rooms revenue
  • Able to develop and deliver training to reservation agents
  • Able to develop and deliver effective presentations
  • Ensure that all hotels strategies conform to Brand Philosophies and company future goals

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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