Content Moderator at iSON Xperiences Limited

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

 

Content Moderator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldMedia / Advertising / Branding 
  • The Content Moderator is responsible for overseeing and managing the quality and appropriateness of user-generated content across digital platforms, ensuring that it aligns with established societal norms, consumer regulatory guidelines, website guidelines and compliance

Duties & Responsibilities

  • Monitor and review user-generated content daily to ensure compliance with community guidelines.
  • Collaborate with legal and compliance teams to manage sensitive and complex content issues.
  • Prepare and submit regular reports on trends, user feedback reports, resolution time reports and areas of concern.
  • Update and maintain content moderation policies and workflows as needed.
  • Lead and support team training initiatives to improve content review processes.
  • Participate in meetings to discuss strategies and share best practices for moderation.
  • Stay informed about new industry trends, regulations, and technologies related to content moderation.
  • Report and investigate issued reported in client platform
  • Respond to inquiries with high quality speed and accuracy.
  • Gather, analyze and utilized relevant data to develop ways on improving overall user experience.

Skills and Experience
Knowledge and Skills:

  • Minimum Qualification: Bachelor’s degree from a recognized institution.
  • Experience: Minimum of one (1) years’ experience as call center agent in non-voice account or at least six (6) months experience in content moderation.
  • Attention to detail.
  • Advanced computer skills for report preparation and data analysis.
  • Knowledge of call center operations and digital content review best practices.
  • Strong analytical abilities for data interpretation and insight generation.
  • Effective time management and multi-tasking skills to meet deadlines.
  • Quick decision-making capabilities.

Method of Application

Interested candidates should submit their resume and a detailed CV stating the ecommerce account they worked under to recruitmentke@isonxperiences.com by 25th October 2024. Please include "Customer Care Executive (E-commerce) Application" in the subject line.

Interested and qualified? Go to iSON Xperiences Limited on careers.isonxperiences.com to apply

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