Senior Officer, Conservation Experience at Ol Pejeta Conservancy (OPC)

Ol Pejeta is the largest black rhino sanctuary in east Africa, and home to three of the world’s last remaining northern white rhino. It is the only place in Kenya to see chimpanzees, in a Sanctuary established to rehabilitate animals rescued from the black market. It has some of the highest predator densities in Kenya, and still manages a very succe...

 

Senior Officer, Conservation Experience

  • Job TypeFull Time
  • QualificationDiploma
  • Experience7 years
  • LocationNanyuki
  • Job FieldTravels & Tours 

Role Summary:

  • The incumbent will work directly with the Head of Tourism to enhance the overall Visitor experience of OPC guests which will include direct supervision of Driver guides, Armed guides, all other Tourism guides and shop attendants to ensure correct service delivery of Ol Pejeta’s products and services ensuring accurate information, revenue and data collection.

Responsibilities:

Operations

  • Oversee the effective execution of the tourism field operations, including spot checks, correct distribution and accountability of resources allocated to the teams, whilst ensuring field teams are at their station according to the duty rota.
  • Responsible for the management of campsite bookings to include allocations, and the correct planning for timely provisions of water, wood and toilets.
  • Monitor general cleanliness of campsites, and correct distribution and signing of indemnities.
  • Provide lead support with regards guiding and service delivery of Conservation Activities and ensure that all ground arrangements for such activities are in order.
  • Coordinate campsite attendants, tourism guides and armed guides as required.

 Administration

  • Work closely with the Head of Tourism to increase the profile of OPC by actively seeking and maximizing revenues using upselling and cross selling opportunities when handling internal and external enquiries, ensure knowledge of product, client relationships and services is maintained and communicated to all relevant personnel.
  • Manage activity bookings to include allocations, payments and correct service delivery.
  • Produce monthly reports for third party vehicles and reconcile sales so as to enable correct end month invoicing from accounts.
  • Responsible for managing the staff muster roll.
  • Ensure proper procedures are followed with regards health and safety.
  • Monitor infrastructure conditions reporting any issues that require attention in order to ensure a safe environment for clients. Coordinate with PR and Marketing with regards new signage, logistics and implementation.
  • Maintain good relations with all customers, Tourism Partners and suppliers.
  • Be available to host travel agent FAM trips and special interest groups, as well as assist with sales calls in the Nanyuki vicinity.
  • Ensure that all public areas are kept clean, hygienic and presentable at all times, and that the responsible staff member has the equipment and supplies needed.

Training

  • Provide support for any guide mentor activities and professional development initiatives and inhouse training especially with regards safety briefing and activity experience development.
  • Review current and develop new processes and Standard Operating Procedures (SOPs) where necessary and distribute while remaining the contact person for the unit in departmental interactions
  • Undertake any reasonable requests made of you by the company including flexibility in hours and location and to accept responsibility for OPC when scheduled to do so as a tourism Duty Manager.

Qualifications and Skills:

Qualification.

  • Diploma in tourism, administration, information technology or related field
  • KPSGA Certificate
  • TSV License.

Experience.

  • Minimum 7 years relevant job experience in Tourism

Skills

  • Detail oriented with excellent organizational, critical thinking and problem-solving skills
  • Ability to thrive in a high paced, fast turnaround business
  • Be positive, motivated, ambitious, and proactive, with a “can-do” attitude.
  • Adaptable – ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
  • Great interpersonal, communication and collaboration skills
  • Good spoken and written English is a must for this position

Method of Application

Interested and qualifying candidates should submit their CV and application letter only to jobs@olpejetaconservancy.org with the “Job Title” on the email subject line so as to reach us no later than Friday, 18th October 2024

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