Customer Care Agent at Bridge Talent Management

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Customer Care Agent

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you. 

  • Actively seek new sales opportunities through networking, cold calling, and lead generation.
  • Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
  • Meet and exceed monthly sales targets set by the Sales Manager.
  • Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
  • Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
  • Stay informed about market trends, competitor offerings, and industry developments.
  • Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.

Requirements

Qualifications:

  • A bachelor’s degree in Business, Communications, or a related field is preferred.
  • 1-2 years of experience in customer service, preferably in the banking or finance sector.
  • Strong understanding of banking products and services is an advantage.
  • Excellent knowledge of customer service principles and practices.
  • Proven ability to handle high-volume customer interactions with professionalism and patience.
  • Familiarity with CRM software and other customer service tools.
  • Ability to learn new products and systems quickly and effective

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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