Principal Support Account Manager / Renewals Support Account Manager (2) at Oracle

Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California.

 

Principal Support Account Manager / Renewals Support Account Manager (2)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 - 10 years
  • LocationNairobi
  • Job FieldProject Management  , Sales / Marketing / Retail / Business Development 

Renewals Management:

  • Drive the renewal of Oracle's contracts to existing customers.
  • Proactively work with customers to renew and close contracts in East Africa. 
    Develop and implement account plans to increase the support business.
  • Institute governance and communications between the customer and Oracle lines of business.

Customer Engagement:

  • Engage with senior management regularly, educating them on business practices and contractual implications.
  • Ensure customer awareness and understanding of applicable elements of the Oracle portfolio.
  • Handle exceptions for customers with renewal issues; identify and transfer potential opportunities to sales representatives.
  • Monitor renewals progress, manage risks, and drive past due renewals to closure.
  • Lead executive communication during crises or reputation-threatening events affecting the support business.

Leadership and Oversight:

  • Lead all aspects of and guide the activities of other Oracle employees on our largest accounts.
  • Conduct frequent face-to-face meetings or Zoom calls with customers.

Career Level - IC4

Desired Experience

Sales and Account Management:

  • Consistent track record meeting sales objectives, including quota and efficiency attainment.
  • Strong background in account management sales and revenue growth.
  • Experience achieving objectives through influence rather than direct control.
  • Boardroom-level sales/customer interaction experience – successfully selling at top management levels.

Oracle Product Knowledge:

  • Proven knowledge of Oracle's various products and maintenance contracts.
  • Ability to educate customers on business practices and contractual implications.

Communication and Presentation Skills:

  • Strong customer-facing communication and presentation skills.
  • Experience in negotiation.

Work Experience & Training:

  • Recommended 7 to 10 years of professional experience.
  • Non-routine and complex work involving advanced technical/business skills.
  • Understanding of various technical architectures and operating systems.
  • Industry experience is desired.

Method of Application

Interested and qualified? Go to Oracle on eeho.fa.us2.oraclecloud.com to apply

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