Public Communication Officer I at County Government of Nandi

Nandi County is Kenya’s athletics hub.It is home to tens of the world’s celebrated athletes, including world record breakers such as Pamela Jelimo, Janet Jepkosgei and the legendary athlete Kipchoge Keino. The 2,884 square kilometres ‘home of champions’ borders Baringo to the east, Vihiga and Kakamega to the west, Uasin Gishu to th...

 

Public Communication Officer I

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNandi
  • Job FieldCustomer Care  , Media / Advertising / Branding 

Duties and Responsibilities

  • Customer Support: Answer incoming calls and respond to customer inquiries regarding products, services, billing, and technical issues.
  • Issue Resolution: Identify citizen needs, troubleshoot problems, and provide appropriate solutions in a timely manner.
  • Documentation: Accurately log citizen interactions and update records in the CRM system to maintain a comprehensive history of inquiries and resolutions.
  • Product Knowledge: Maintain an in-depth understanding of company products and services to effectively assist customers.
  • Follow-up: Ensure follow-up on unresolved issues and keep customers informed of the status of their inquiries.
  • Team Collaboration: Work closely with team members and other departments to escalate issues and share best practices.
  • Adherence to Policies: Follow county protocols and guidelines, including compliance with relevant regulations and standards.

Qualifications:

  • A bachelor’s degree in Communications, Journalism, Public Relations, or a related field
  • Experience: Previous experience in a call centre or customer service role is preferred.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using computer systems and CRM software.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
     

Method of Application

Interested persons who meet the above minimum criteria are requested to submit hardcopy applications enclosing a curriculum vitae (CV) and copies of relevant academic and professional certificates. The CV must at the minimum provide details of current employer, contacts of three (3) referees familiar with the applicant’s professional and work record.

Applications to be hand delivered to the following address: -

The Secretary/Chief Executive Officer,
Nandi County Public Service Board,
P.O Box 802 – 30300,
KAPSABET.

Applications must be received by 5.00 pm on 20th November 2024. 

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