Senior Customer Supply Chain Consultant at Bosch Africa

The Bosch Group is a leading global supplier of technology and services, active in the fields of Mobility Solutions, Energy and Building Technology, Industrial Technology, and Consumer Goods. Mobility Solutions As the world’s largest independent parts supplier to the automotive industry, we significantly contribute toward making driving ever safer,...

 

Senior Customer Supply Chain Consultant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldProcurement / Store-keeping / Supply Chain 

Job Description

Your responsibilities:

  • Primary customer contact for Order Intake and follow up
  • Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
  • Orders on Hand management, including back order follow up, monitoring & feedback
  • Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
  • Handle and respond to all customer requests.
  • Support business with Automation projects related to customer data processing (order placement, order amendment etc)
  • Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
  • Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
  • Facilitating export customer documentation & transportation processes
  • Drive Business Operational Initiatives with O2C environment.
  • Handling very low-level technical enquiries on parts availability.
  • Support sales and marketing in promotional activity.
  • Mentors junior staff within the department.
  • Takes on additional responsibility for soft leadership topics.
  • Drives key KPIs and projects.
  • Is a key interface with other departments.

Qualifications

Education:

  • Degree in supply chain / logistics or related field.
  • Intermediate level MS Excel
  • Vast exposure and drive for digitization.
  • Customs and Foreign trade exposure.
  • Logistical background.

Experience and knowledge:

  • Computer literate, experienced in MS Office
  • SAP knowledge experience is essential
  • Good understanding of the supply chain processes
  • Automotive parts sales experience an advantage
  • Bosch Automotive product knowledge an advantage
  • Strong team player.
  • Mentor to others.

Your personal characteristics and skills:

  • Solutions driven.
  • Strong Customer Service focus.
  • Fluent in English (speak, read and write)
  • Able to handle pressure – sense of urgency
  • Good communication skills – telephone and e-mail
  • Pleasant nature, reliable and able to mix with external parties
  • Analytical and detail oriented.
  • Demonstrate Leadership ability.

Method of Application

Interested and qualified? Go to Bosch Africa on jobs.smartrecruiters.com to apply

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