Customer Experience & Admin Coordinator at Janta Kenya
Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n... Customer Experience & Admin Coordinator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care Role summary We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional. Key responsibilities Serve walk-in customers and manage front-desk experience Handle WhatsApp, Instagram DM, and customer inquiries Manage exchanges, refunds, and complaints (based on policy) Track daily expenses and support basic fi...