Retail Experience Manager at Airtel
Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands. Retail Experience Manager Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience 7 - 10 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development JOB PURPOSE The Retail Experience Manager will lead the operational management of 540+ Company-Owned, Company-Operated (COCO) retail stores across Africa. The role holders’ mission is to drive profitability, customer satisfaction, and brand excellence while ensuring compliance and process innovation. KEY RESPONSIBILITIES Retail Performance & Profitability Drive P&L for 540+ stores, ensuring profitability through cost optimization and revenue growth. Monitor sales KPIs (footfall, conversion rates) and implement corrective actions. Collaborate with Merchandising teams to ...