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Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm,   Customer Care Associate Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently. You’ll be in charge of: Responding to customer inquiries and resolving issues promptly and professionally. Providing accurate information about p

GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk management.   Customer Service Manager Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Customer Care  Job summary The Customer Service Manager, reports to the Head of Business Development  and is tasked with a leadership/supervisory role of steering the Customer services teams in the Country towards achieving individual sales targets, and retaining and maintaining existing and new client base, (minimizing terminations) through the Sales teams with support from the operations Management teams, and implementing strategies on penetrating and conversion of sales in new markets in Malawi for the business

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent   Customer Retention Representative Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  About the role: As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business. Key Responsibilities: Conduct outbound calls to assess customer satisfaction and address concerns. Establish and maintain positive customer rel

Baus optical limited is a locally registered Kenyan company specializing in retailing and dispensing of quality optical products and services since 2003   Customer Service Assistant Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Are you passionate about delivering exceptional customer service and eager to make a real impact in the optical industry? We're looking for an enthusiastic Assistant Customer Service Representative to join our dynamic team! Role Highlights: Enhance customer satisfaction. Resolve product and service issues with a smile. Be a key player in our customer relations Method of Application Ready to take the next step? Send your resume and cover letter to  joinus@bausoptical.co.ke  with the subject line “Assistant Customer Service Application

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Chief Steward Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job Description Ensures prompt, courteous and accurate service to all internal customers, in order to achieve a high level of satisfaction. Ensures the achievement of organizational standards in hygiene, cleanliness HACCP and, safety in all F&B areas and for all F&B equipment. Monitors and controls costs (material, energy and staff) and wastage without comprising on quality. Ensures the necessary availability of all quality kitchen and service equipment by effective planning, maintenance, receiving, storing and issuing. Ensures the organization of work within the department as per planned schedules. Ensures the coordination with Engineering for PMP and repair of all stewarding equipment. Recommends new styles/ designs of equipment

Mbuli Holdings Ltd boasts of highly qualified and experienced personnel in the field of credit management and thrives in engaging strategies that suit and adapt to the changing environment. When you do business with us, you are dealing with a company that puts your interest first. We are committed to using a combination of the latest technology with experien...   Debt Collection Agent Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Looking for an experienced debt collector, with a degree or a diploma in any field of study. Possesion of a Business Related Professional course is an added advantage.  The Agent will be expected to call and negotiate for payments with defaulters.  Method of Application Interested and qualified candidates should forward their CV to:  hr.sourcing@mbuliholdings.com  using the position as subject of email. Only shortlisted candidates will be contaced. NB; Mbuli Holdings Limited conducts a free and fair recru

Mbuli Holdings Ltd boasts of highly qualified and experienced personnel in the field of credit management and thrives in engaging strategies that suit and adapt to the changing environment. When you do business with us, you are dealing with a company that puts your interest first. We are committed to using a combination of the latest technology with experien...   Debt Collection Agent Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Looking for an experienced debt collector, with a degree or a diploma in any field of study. Possesion of a Business Related Professional course is an added advantage.  The Agent will be expected to call and negotiate for payments with defaulters.  Method of Application Interested and qualified candidates should forward their CV to:  hr.sourcing@mbuliholdings.com  using the position as subject of email. Only shortlisted candidates will be contaced. NB; Mbuli Holdings Limited conducts a free and fair recru

Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.   Customer Service Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Our environment We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence. Your key role in operations Build and maintain relationships with customers and transporters Achieve high

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Customer Service Officer Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  Job Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support.  KEY RESPONSIBILITIES Enforce underwriting controls. Ensure clean and accurate data capture. Timely preparation of quotations and follow up. Debiting of premiums and pro

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. PathCare strives to promote the health of the population...   Call Center Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scripts when addressing various topics. Identify customers' needs, clarify information, and offer solutions or alternatives. Capitalize on opportunities to upsell services. Cultivate enduring relationships with customers by going the extra mile. Meet personal and team qualitative and quantitative targets. REQUIREMENTS & SKILLS Previous experience in a customer support role. Demonstrated track record of exceeding quo

We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.   Junior Customer Success Manager APAC Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , ICT / Computer  This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a large range of users of Canonical products and iden

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...   Service Crew (Barista/Bartender/Mixologist) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Service Crew The Service Crew Member position is responsible for providing exceptional guest service and support, while working closely with the Unit Manager and other Team Members to maintain operational standards and procedures. This position requires an all rounded person experienced in cashiering, service, and barista services. This position has direct interactions with Guests and members of the field operations team. Key Tasks Greets guests with a smile, rec

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic written and verbal communication skills Ability to solve problems on multiple planes Attention to det

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...   Service Crew (Barista/Bartender/Mixologist) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Service Crew The Service Crew Member position is responsible for providing exceptional guest service and support, while working closely with the Unit Manager and other Team Members to maintain operational standards and procedures. This position requires an all rounded person experienced in cashiering, service, and barista services. This position has direct interactions with Guests and members of the field operations team. Key Tasks Greets guests with a smile, rec

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider.   Client Experience Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER Purpose of the Job: Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Responsibilities: Spearheads in the formulation of client experience systems and process across the Hospital Lead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments ’’,

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.   Host / Hostess Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Description Consistently offer a professional, friendly greeting and engaging service. Understand the Server’s tasks in the outlet. Understand shift end reports in the outlet and the POS system. Assist guests regarding food and beverage menu items in an informative and helpful way. Have knowledge of all menu items, garnishes, contents and preparation methods. Follow outlet policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Coordinate the dining room's seat

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operation...   Customer Care Centre Agent-Portfolio Management & Invoicing Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager and sales team and customers on the online self-service tools, to im

Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1).   Customer Service & Management Trainer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Customer Care  , Hospitality / Hotel / Restaurant  Minimum Requirements: Diploma or Degree in Hospitality Management. 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager. Experience in an ISO-certified company is an added advantage. Responsibilities: Design and implement training programs for management and customer service. Oversee talent management, ensuring equitable development opportunities. Ensure compliance with organizational policies. Manage staff productivity. Conduct training needs analyses and prepare quarterly reports. Method of Application Send your applicatio

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice ...   Nail Technician- Kileleshwa Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  About the Client: Our client in a beauty and cosmetology industry is looking for a highly skilled, passionate, creative and experienced Nail Technician to provide nail care treatments to customers based on their needs and preferences. Summary of Duties and Responsibilities Polish and apply designs, gel or acrylic nails Paint fingernails and toenails Clean and shape the ends of nails as well as push back cuticles Recommend colors, rhinestones and designs based on each customer’s style and preferences Remo

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele.   Customer Service Assistant Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers (‘RM’s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining all client legal documentation – National ID or passport, KRA pin, passport size photographs and other documentation as required by the legal officer. Review completed transaction client files to ensure they contain the full set of transactional documents (e.g. sales agreements, receipts, addendums to the sale agreements etc) and are ready for the title transfer process; Assist in monitoring the turnaround times of Legal documentations, that is ensuring clients