Assistant Product Development Manager, Payments at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Assistant Product Development Manager, Payments

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldProduct Management 

KEY RESPONSIBILITIES: 

  • Define end-to-end customer payment experiences, drive, and document requirements, build, and manage the bank’s mobile payments ecosystem.
  • Lead the development of new mobile payments features and functionalities from concept to launch working with cross functional teams through the entire product development Lifecyle.
  • Product backlog grooming and value-driven prioritization of new initiatives and enhancements on existing products.  
  • Manage the testing of new and enhanced products features and functionalities prior to implementation to ensure quality delivery.
  • Identify, document & implement changes for process improvement arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
  • Gain a deep understanding of mobile payments trends, customer needs and paint-points, and follow through with implementation to improve customer experience, drive adoption and business growth. 
  • Collaborating with senior leadership and various stakeholders to ensure seamless payments product launch and post-launch support including training of staff

DAILY RESPONSIBILITIES:

  • Develop detailed business requirements and user stories that can be used to create features, functionalities, and value propositions.  
  • Work closely with cross functional teams and vendors in the product development cycle to ensure timely delivery of proposed features and functionalities. 
  • Leverage data, gather feedback and synthesize information to make product enhancement recommendations.
  • Continuous prioritization and alignment with technology, commercial and marketing teams to ensure value-driven delivery.
  • Stay up to date with industry trends, emerging technologies, and best practices in product development, and apply them to enhance our product development processes.

OTHER DUTIES

  • Project Management and delivery
  • Champion the bank’s digital transformation journey.
  • Participating in community activities.
  • Participate in other business development activities.

The successful candidate should have the following:

  •  A Bachelor’s degree from a recognized university.
  • Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an additional advantage.
  • At least three years in managerial experience in leading digital product development and managing teams
  • At least three  years relevant work experience with specific experience in:
    • A proven track record of successfully developing products from ideation to maintenance.
    • Ability to assess and address technical risks.
    • Skill in facilitating the creation and maintenance of proper product documentation.
    • Strong problem-solving skills and a hands-on approach to execution
    • Digital Product development  .
    • Delivery of mobile financial products and services in a high growth environment
    • Building relationships, networks & Managing teams
    • Project Management/Relationship Management.
    • Mobile Money or Payments or Lending Platform Support.
    • Credit Analysis & Lending

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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