Business Analysis & Insight Manager at Ecobank Kenya

Ecobank Transnational Incorporated (ETI) acquired 75% of EABS Bank on the 16th of June 2008, and the bank consequently changed its name to Ecobank Kenya Limited. ETI subsequently increased its shareholding in the bank which is currently at 100% as at 31st December, 2016. Ecobank Kenya (EKE) had an asset base of Kes 47.12billion as at 31st December 2016. A...

 

Business Analysis & Insight Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience5 years
  • LocationNairobi
  • Job FieldData, Business Analysis and AI 

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance

  • Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
  • Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
  • Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
  • Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.

 Customer Excellence

  • Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
  • Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
  • Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.

 Leadership and People Management

  • Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
  • Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.

Process, Control, and Operational Performance

  • Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
  • Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
  • Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.

 Strategic Initiatives

  • Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
  • Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
  • Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.

KEY SUCCESS FACTORS

  • Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
  • Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
  • Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
  • Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
  • Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.

JOB PROFILE

Education

  • Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
  • Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
  • Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.

Experience

  • More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
  • Data-driven with strong analytical ability and hands-on approach.
  • Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
  • Adept at developing and executing actions synthesized from analysis of issues.
  • Detail-oriented with a belief in the value of process.
  • Flexible, self-motivated, team-oriented, and open to change.
  • Excellent communication skills and ability to interact with people globally in a multicultural environment.
  • Experience in a similar industry (technology/telecommunication) is advantageous.
  • Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.

Skills and Personal Attributes

  • Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
  • Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
  • Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
  • Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
  • High level of accuracy and attention to detail in data analysis and reporting.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.
  • Fluency in English is essential; fluency in French is an asset.
  • Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
  • Excellent problem-solving and critical-thinking skills.

Method of Application

Interested and qualified? Go to Ecobank Kenya on fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com to apply

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