After-Sale Phone Technician at Kilimall

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Pro...

 

After-Sale Phone Technician

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldEngineering / Technical 

Duties & Responsibilities:

  • Diagnose and repair a wide range of phone issues, including screen replacements, battery replacements, and software troubleshooting.
  • Perform rigorous quality checks on repaired phones to ensure optimal performance.
  • Maintain accurate records of spare parts and inventory levels.
  • Document all incoming and outgoing phones, including repair details and customer information.
  • Provide excellent customer service, addressing customer inquiries and resolving issues promptly and efficiently.
  • Continuously identify opportunities to streamline repair processes and improve efficiency.
  • Collaborate with team members to meet daily targets and maintain a positive work environment.

Requirements:

  • Relevant academic certification from a recognized training institution
  • Technical Expertise: In-depth knowledge of smartphone hardware and software.
  • Proven experience in repairing various phone models and brands.
  • Strong problem-solving and analytical skills. Meticulous attention to detail and accuracy.
  • Effective time management and organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively in a team environment. multaneously.
  • Enthusiasm for learning and a passion for marketing and sales.

Method of Application

To apply,send your CV to recruitment@kilimall.com clearly stating the subject heading "AFTER-SALE PHONE TECHNICIAN" by 27th January 2025 Please state your current and expected remuneration in your CV.
 

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