Collections Associate at Reeds Africa Consult

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision ...

 

Collections Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationMombasa
  • Job FieldBanking 
  • Salary RangeKSh 30,000 - KSh 50,000/month

Position Overview:

  • Our Client, in microfinance Lending, is seeking a proactive and customer-focused Collections Servicing Associate to join our Operations team. In this role, you will play an essential role in managing timely payments, addressing customer inquiries, and supporting financial inclusion by assisting clients with their financial needs. This position requires close collaboration with commercial and operations leads to provide insights for improving processes, enhancing customer satisfaction, and ensuring compliance with regulatory requirements.

Job Description

Key Responsibilities:

  • On-Time Payment Management
  • Financial Assistance in Product Training..
  • Customer Support 
  • Compliance in Regulations and Security
  • Continuous Improvement
  • Risk Management

Job Requirements

Qualifications:

  • Education: Diploma or equivalent (Bachelor’s degree in Finance, Business, or a related field is a plus).

Experience:

  • Proven experience in loan servicing, collections, and recovery, preferably within the fintech or financial services industry.

Skills:

  • Effective communication skills in both English and Swahili, both written and verbal.
  • Familiarity with financial products and services, with basic knowledge of banking, loans, and investment concepts.
  • Proficient in using technology, including CRM software, communication tools, and online platforms.

Method of Application

Interested and qualified? Go to Reeds Africa Consult on xorahr.com to apply

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