Communication and Client Relations Officer at Devimpact Institute

Devimpact Institute is a leading provider of research, training and consultancy services to international development organizations. We assist our partners to increase the impact and efficiency of their social interventions by providing a range of innovative solutions for sustainable results.

 

Communication and Client Relations Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldMedia / Advertising / Branding 

Key Responsibilities:

  • Review and respond to the training registrations.
  • Send confirmation emails and relevant information to registered participants.
  • Serve as the point of contact for client inquiries via email, WhatsApp, phone, and social media, ensuring timely and professional responses.
  • Provide timely responses to participants' questions about training schedules, venue details, and program content.
  • Assist in managing and maintaining client databases, ensuring that all client information is up to date and accurate.
  • Schedule client meetings, follow up on client requests, and ensure a seamless client experience throughout all stages of engagement.
  • Coordinate with various departments to resolve client issues and provide real-time solutions where necessary.
  • Manage clients’ logistics including hotel bookings, visa processing and airport transfers.
  • Support clients’ local tour visits and site seeing to enhance their experience.
  • Follow up with clients after the training to gather testimonials, address any concerns, and maintain positive relationships for future engagements.
  • Maintain and update internal documentation and records related to client communication, event planning, and administrative functions.
  • Carry out business development and foster new partnerships.

Qualifications and Skills:

  • Education: A Bachelor’s degree in Communication, Marketing, Public Relations, Business Administration, or a related field.
  • Experience: At least 5 years of experience in communication, client relations, or administrative roles, preferably in a training, research, or consulting environment.
  • Communication Skills: Exceptional verbal and written communication skills with the ability to interact with clients and internal teams professionally.
  • Customer Service: A customer-centric mindset with a proven ability to handle client inquiries, concerns, and feedback with empathy and professionalism.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Tech Savvy: Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM systems, email marketing platforms, and social media management tools.
  • Teamwork: Ability to work collaboratively with different departments and external stakeholders.
  • Problem-Solving: Ability to think on your feet and resolve issues quickly and efficiently.
  • Business Development: Ability to foster partnerships and bring in new business.
  • Detail-Oriented: Attention to detail in handling communications, event planning, and administrative tasks.

Method of Application

If interested and meet the requisite qualifications, please send your application and your current resume to john.eric@devimpactinstitute.com

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