Contact Centre Executive at CIC Insurance

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

 

Contact Centre Executive

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

PURPOSE:

Reporting to the Contact Centre Manager, the role holder will provide exceptional customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

  • Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner;
  • Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
  • Carry out monthly customer callouts for all lines of business;
  • Manage and efficiently resolve customer complaints;
  • Provide customers with product and service information;
  • Update existing customer information as required;
  • Identify and escalate priority issues;
  • Follow up prospective customer queries for conversion into new business;
  • Document all call information according to standard operating. Record interactions with customers, including comments, complaints, and the actions taken to resolve the issues on available tools such as CRM.
  • Respond to all queries arising from various channels such as social media, email, webforms and other platforms within the standard timelines;
  • Handle any other duties as assigned by Contact Centre Manager or Head Customer Experience.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Bachelor’s Degree    Degree from a recognized University

Experience Required:

  • Two years Relevant experience   
     

Method of Application

Interested and qualified? Go to CIC Insurance on careers.cicinsurancegroup.com to apply

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