Customer Service Executive at Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.

 

Customer Service Executive

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldCustomer Care 

DUTIES AND RESPONSIBILITIES.

  • Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
  • Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
  • Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
  • Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
  • Ensure service to client(s) is offered as per the SLA and within the contracted pricing
  • Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
  • Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
  • Keep accurate records of customer interactions, transactions, inquiries, and resolutions.
  • Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
  • Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery
  • Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.
  • Participate in training and professional development activities to enhance customer service skills and knowledge.
  • Prepare timely and accurate project reports for clients and internal stakeholders
  • Overall responsible for the financial performance of the account(s) handled.

QUALIFICATIONS

  • Bachelor’s degree in business administration, customer/international relations, or related field.
  • Proven experience in office administration, customer service, or related roles.
  • Excellent communication and interpersonal skills.
  • Analytical, problem solver with a keen interest in numbers
  • Proficiency in office software (Microsoft Office, Google Workspace).
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize workload effectively.
  • At least 5 years’ experience is a similar or closely related role

Method of Application

Interested and qualified? Go to Q-Sourcing Servtec Group on www.qsourcing.com to apply

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