Customer Service Executive - Freight Forwarding Department at Fargo Courier

With an unrivalled network of 100 locations countrywide comprising of branches, depots and collection points, we continue to expand our network in an effort to bring Fargo closer to our customers. Part of our strategic vision is to ensure that Fargo Courier is accessible to everyone in Kenya.

 

Customer Service Executive - Freight Forwarding Department

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience6 years
  • LocationNairobi
  • Job FieldCustomer Care  , Procurement / Store-keeping / Supply Chain 
  • Salary RangeKSh 100,000 - KSh 150,000/month

JOB PURPOSE:

  • The Customer Service Executive will be responsible for managing client relationships and ensuring seamless coordination of shipment logistics, invoicing, and documentation. This role requires a highly organized individual with excellent communication skills, capable of delivering exceptional customer service while supporting operational efficiency and meeting organizational objectives.

KEY DUTIES & RESPONSIBILITIES:

  • Open files and prepare proper documentation for new shipments.
  • Prepare and send daily updates to customers regarding shipment statuses.
  • Manage booking requests, confirmations, tracking, tracing, and shipment documentation.
  • Liaise with the documentation team to ensure timely processing of shipment-related invoices to avoid delays.
  • Coordinate with declaration and operations departments for shipment statuses and cargo release.
  • Monitor key performance indicators (KPIs) and Standard Operating Procedures (SOPs) and report to clients.
  • Retain clients and monitor the growth of existing accounts, sharing projected volumes with commercial and operations heads.
  • Engage clients on service and growth potential, conducting proactive business reviews.
  • Maintain a full overview of account statuses and business relationships.
  • Support the sales team by preparing and delivering presentations to new customers.
  • Coordinate with the credit control department and respective sales managers for credit adherence and timely payment collection.
  • Monitor shipment statuses and provide updates to clients.
  • Handle and report damages and claims with KPA, shipping lines, transit sheds, and transporters, ensuring timely updates to customers.
  • Coordinate preferred transport and shipping arrangements, pickup, and scope of work.
  • Prepare quotations for exports, imports, transit, transshipments, and project cargo shipments. Coordinate with overseas agents on active shipments, ensuring correct documentation.
  • Prepare tenders for local and international projects.
  • Coordinate with cross-border agents for timely delivery and seamless operations.
  • Maintain accurate, up-to-date client business profiles for sharing with sales and operations heads.
  • Manage export bookings and the processing of export shipments (air and sea), while coordinating with transporters, Kenya Ports Authority (KPA), shipping lines, and other government agencies to ensure smooth and efficient operations.
  • Ensure timely and precise client services aligned with company and industry quality standards.
  • Assist in sales activities, including preparing proposals and delivering quality services.
  • Prepare and maintain commercial reports for clearing and forwarding (C&F) activities.
  • Source rates from partners as directed by sales and operations teams.
  • Maintain the quotation log and provide monthly analysis reports.
  • Maintain customer records, manage documentation, and adhere to industry regulations and company policies.
  • Foster customer satisfaction and long-term relationships.
  • Perform any other duties assigned by the Operations Manager or Business Head.

QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor's Degree in Supply Chain, Operations Management, Logistics Management, or a Diploma in Clearing and Forwarding or Shipping.
  • Minimum of 6 years of experience in the freight forwarding industry.
  • Knowledge of customs legislation, import/export documentation, and customs clearance processes.
  • Strong problem-solving, interpersonal, and communication skills (both oral and written).
  • Ability to multitask and efficiently complete tasks under pressure.
  • A team player with a positive attitude, keen attention to detail, and strong organizational skills.
  • SAP and KESRA certification is an added advantage.

Method of Application

Please send your application letter to: trizah.ngari@fargocourier.co.ke Application Deadline: 20th January 2025

Comments

Post a Comment

Popular posts from this blog

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to a...
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutiona...
Read more