Delivery Sector Lead at CloudFactory

CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

 

Delivery Sector Lead

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldProject Management 

Responsibilities:
Client Account Ownership:

  • Longer term / strategic oversight and planning of your account Portfolio - planning for and maximising retention and growth in your Sector, through strong partnerships with your GTM colleagues and support/mentoring of your Delivery Owners.
  • Strong governance, and where necessary, intervention, of the Accounts within your Portfolio - You are accountable for the Operational Health of all of your Accounts ensuring they are meeting/exceeding all Quality metrics all of the time. Any deviation from a green status must be managed back to green within 60 days
  • You will sit as a senior stakeholder on QBRs for appropriate accounts ensuring leadership representation from CloudFactory
  • Proactively identifying and managing business risk related to Service Delivery within your portfolio, including managing and liaising with Stakeholders across the company (cross functional)
  • Proactive planning and execution of business and people related risk and change management
  • Planning the deployment of people and resources to fulfill the needs of your Accounts and any new ones as your Portfolio grows
  • You are responsible for identifying the cause of Churn, any lessons learnt, and for bringing those learnings to the DLT as actions for the wider business to implement.
  • DRiving actions to ensure growth stability quality first whilst achieving all metrics across your portfolio

People Leadership:

  • You are responsible for all Delivery Owners within your Portfolio - managing those team members to maximise for high performance and core team satisfaction against CloudFactory values and principles, as well optimise for utilisation and efficiency.
  • Support your DLT in cultivating and fostering a growth environment that invests in people, encouraging and supporting your team members to develop through stretch goals, frequent feedback, and effective coaching
  • Supporting, leading and coaching your team to ensure maximum performance of their people on a continuous basis. Growing talent and supporting low performance to succeed
  • Supporting, encouraging and role modeling strong team working across locations and functions both for your direct reports, peers and across the business

Requirements

Knowledge:

  • Career Development Plans creation and support
  • Performance management of low performers
  • Grow talent and succession plan within your team and the wider team
  • Business 2 Business service environment
  • Create a positive work environment, maintain team morale, and establish healthy working relationships with team members

Skills and Experience:

  • Experience at senior Leadership/ Management level in a service oriented environment
  • Experience of leading teams virtually on a global scale
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Outstanding communication skills with the ability to communicate at all levels
  • Attention to detail
  • Drive deliverables through collaboration and cross functional team work
  • Demonstrated proactive leadership of Delivery objectives

Method of Application

Interested and qualified? Go to CloudFactory on www.linkedin.com to apply

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