Eligibility Representative at Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

 

Eligibility Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

What would a typical day look like for an Eligibility Representative?

  • As an Eligibility Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations:

Your Responsibilities:

  • Delivers administrative duties and other Business services in Eligibility.
  • Implements and maintains eligibility for benefits.
  • Implements, updates and maintains automated, direct connect and manual eligibility data.
  • Interacts with internal & external clients and vendors to resolve issues.
  • Generates reports from the system, identifies and resolves discrepancies.
  • Identifies and recommends process improvement opportunities in the Department.
  • Negotiates and resolves Eligibility with clients.
  • Provides technical support for electronic process of membership data.
  • Ensures customer data is installed accurately and in a timely manner.
  • Works with clients’ data format and internal systems to resolve errors and technical issues.

What skills do you need?

  • Do you have a Degree / Diploma or similar level by experience and an excellent knowledge of English plus French/ Spanish/ German?
  • Great start! That’s essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you're quick to learn new software applications? Great!
  • If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal Eligibility Representative!

Method of Application

Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply

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