Front Desk Officer at RFH Healthcare

RFH Healthcare is a collection of diverse healthcare solutions thoughtfully pieced together and simply delivered. Wellness of the family unit is the axis on which our dedicated team of compassionate professionals spin to ensure quality and safe solutions that cover everyone.

 

Front Desk Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

​​​​​Overview

  • The job holder will be responsible for customer service and administrative support at the front desk.

Skills And Education

  • Must have a diploma in Business Studies/Health Records or related field
  • Proven experience as front desk representative, agent or relevant position preferably in a hospital set up.
  • Familiarity with slide, mtiba, defimis, LCT, maki, britam micro and office machines eg. fax, printer.
  • Knowledge of office management and basic bookkeeping
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities Problem-solving skillsCustomer service orientation

Key Roles And Responsibilties:

  • Receiving and greeting clients/patients and setting a positive Hospital atmosphere.
  • Collect Information from patient and verify the mode of payment.
  • Register patients in the HMIS system/Insurance portals using the LD Insurance card and fill all fields as required.
  • Confirm the eligibility to render services on credit arrangement basis using the systems and mode of identification as required by the Insurance.
  • If the patient is cash paying, ensure the correct services and amounts are billed before generating a receipt. Communicate and Schedule patients' appointments.
  • Ensure relevant claim forms have been filled and photocopying of required documents including ID coples and Insurance cards.
  • Send pre-authorizations according to the terms of the insurance and follow-up for approval.
  • Ensuring that the required services (Consultation, Lab tests, diagnostic and investigative tests) have been raised in the system pending finalization of the bill.
  • Finalizing of invoices after services have been rendered to the patients and ensuring that the claim forms have been filled by both the doctor and the patient
  • If it's a smart card, ensure that the right information have been captured on the smart system (EDI).
  • Generate and print the smart reports and attach to the invoices where necessary
  • If on SLADE/MTIBA/DEFMIS/NHIF/LIASON or other E-claim platform ensure the invoices have been submitted accordingly and closed before the patient leaves the facility.
  • At the close of business ensure all the invoice have been closed and finalized in the HMIS.
  • Scan and save invoices in the shared drive.
  • Submit the invoices to the claims department on daily basis after counter checking and rectificationif necessary Daily reconciliation with the accounts department on co-payments and cash collections.
  • Perform customer service and other administrative duties at front desk

Method of Application

Interested candidates are kindly encouraged to forward their CVs and application letters to recruitment@rfhhealthcare.co.ke clearly indicating on the subject of the email the position applied for, on or before 20th January, 2025.
 

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