Front Office Manager at PrideInn

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals. ...

 

Front Office Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationMombasa
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Prideinn Paradise Beach Resort is urgently seeking an experienced Front Office Manager to join our team.

KEY RESPONSIBILITIES:

  • Oversee all front office operations, ensuring seamless guest experiences from check-in to check-out.
  • Lead and motivate the front office team to deliver exceptional customer service.
  • Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
  • Coordinate with other departments to ensure smooth operations and guest satisfaction.
  • Manage schedules, budgets, and performance targets for the front office team.
  • Uphold company policies and maintain high standards of hospitality.

REQUIREMENTS

  • A degree or diploma in Hospitality Management or a related field.
  • Proven experience as a Front Office Manager or in a similar role.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in hotel management software (eg, Opera, Fidelio).
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Strong interpersonal skills and a passion for delivering memorable guest experiences.

Method of Application

Send your CV and a cover letter to careers@prideinnparadise.com by Friday, 24th January 2025. Please use the subject line "Application-Prideinn Paradise".
 

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