Key Account Manager at Frontier Optical Network (FON)

Frontier Optical Network is committed to provide the best communication and information infrastructure for the best prices in our areas of operation. While we are a small telecommunications company we deliver better products and services to our clients with unmatched customer care never before experienced in our markets.

 

Key Account Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 - 5 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

Job Description

  • Develop strong business relations with assigned customers and connect with key business executives and stakeholders.
  • Act as the primary point of contact for clients and help them achieve their objectives by providing tailored solutions to them.
  • Stay updated on the company’s services, products and services.
  • Understand industry trends and emerging technologies.
  • Identify and pursue new sales opportunities within the existing accounts and beyond.
  • Build and maintain strong long-lasting relationships with key decision makers for the allocated accounts.
  • Monitor the health of assigned accounts and ensure customer satisfaction through regular check-ins.
  • Resolve client issues and complaints promptly to improve customer experience and enhance retention.
  • Escalate client issues to the management when necessary.
  • Negotiate, close and manage service agreements including carrying out regular customer reviews with the assigned accounts to assess customer satisfaction and propose improvements.
  • Provide the management with regular reports on account performance, sales activities, pipelines and forecast.
  • Analyze market trends, customer needs and competitor’s activities to stay competitive.
  • Take lead in tendering and tender management for both technical and financial proposal and proactively follow up.

What we are looking for in a candidate:

  • Bachelor's degree in marketing or any other business-related course.
  • Proven 4-5 years work experience as an Account Manager, Sales Account Manager or relevant role.
  • Experience in the telecommunication industry is an added advantage.
  • Demonstrate the ability to communicate and present information to key stakeholders at all levels of an organization.
  • Ability to understand technical concepts and translate them into business solutions.
  • Analytical skills with a proactive approach to problem-solving.
  • High level of customer focus and commitment to delivering results.
  • Proven track record managing clients’ relationships and achieving sales targets.

Method of Application

Send your application to recruit@fon.co.ke by 20th January 2025.

 

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