Learning & Development Officer at Calltronix Contact & Training Centre

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

 

Learning & Development Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationNairobi
  • Job FieldHuman Resources / HR 

Job Overview

  • We are seeking a dynamic and experienced Learning & Development (L&D) Specialist to join our team. The ideal candidate will be responsible for identifying learning and development needs across the organization, designing and delivering effective training programs, and promoting a culture of continuous learning to help employees develop their skills and achieve their full potential. The L&D Specialist will collaborate with Operations, HR and other departments to ensure that training initiatives align with organizational goals and objectives.

Key Responsibilities

  • Conduct regular assessments to identify skill gaps and development needs within the organization.
  • Create and implement training programs, workshops, and learning materials that address business needs and enhance employee performance.
  • Facilitate in-person and virtual training sessions, ensuring an engaging and interactive learning experience.
  • Utilize Learning Management Systems (LMS) and other digital platforms to manage and track training programs.
  • Support managers in developing and delivering targeted training for team-specific performance improvement.
  • Assess the effectiveness of training programs through feedback, surveys, and performance metrics to ensure continuous improvement.
  • Design and deliver leadership training programs aimed at developing current and future leaders.
  • Foster a culture of learning by encouraging employees to pursue development opportunities.
  • Ensure employees are up to date on mandatory training programs, such as health & safety or compliance-related training.

Required Qualifications:

  • Bachelor’s / Diploma in Human Resources, Public Relation, Customer Service, Business Administration, or a related field.
  • Proven experience typically above 2 years in Learning & Development, Training, or Organizational Development.
  • Knowledge of L&D best practices, instructional design, and training methodologies.
  • Proficiency in Learning Management Systems (LMS) and e-learning tools.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to assess needs, prioritize, and manage multiple projects effectively.
  • Experience with both in-person and virtual training delivery.

Personal Attributes

  • Passionate about employee development and continuous improvement.
  • Creative thinker with the ability to innovate in training delivery and methods.
  • Strong problem-solving abilities and attention to detail.
  • Collaborative team player with a customer-focused mindset.

Salary

  • Monthly gross salary ranging from Kes.45,000 to Kes.50,000

Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply

Comments

Post a Comment

Popular posts from this blog

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to a...
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutiona...
Read more