Operations Lead- Policy Administration at Turaco

Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial shocks.

 

Operations Lead- Policy Administration

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldInsurance 

Key Roles and Responsibilities

  • Assign duties to the Policy Administration unit within the Insurance Operations division.
  • Develop and implement SLAs for Policy administration including team turnaround times for the team, performance metrics, and data entry standards.
  • Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
  • Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration agreements align well for Turaco and our partners.
  • Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
  • Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana and Nigeria.

Key Deliverables

  • Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
  • Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
  • 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.

Key Qualifications:

  • Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
  • Bachelor’s degree qualification required. Background in insurance is a plus.
  • Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
  • General understanding of Insurance terminology and how it is applied to daily work.
  • Sound interpersonal skills and communication skills.
  • Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
  • Willingness to work as a team member with people across geographies and cultures.

Method of Application

Interested and qualified? Go to Turaco on turaco.breezy.hr to apply

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