Sales Assistant - 5 Posts at Marie Stopes

Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti...

 

Sales Assistant - 5 Posts

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

Key Responsibilities
Customer & Distributor Relations

  • Build and maintain strong relationships with pharmacies, clinics, and maternity centers within the assigned territory to ensure consistent product availability.
  • Conduct regular visits and calls to existing customers to address their needs, gather feedback, and strengthen loyalty to MSK products.
  • Identify and onboard new customers, including pharmacies, clinics, and maternities, expanding MSK’s market reach and ensuring comprehensive territory coverage.
  • Collaborate with distributors to ensure timely fulfillment of orders, proper stock levels, and adherence to sales targets for secondary sales.
  • Monitor distributor performance and resolve issues related to stock depletion, order processing, and delivery delays to maintain seamless operations.

Sales & Order Management

  • Promote and sell MSK products to healthcare facilities and pharmacies, ensuring they are stocked and readily available to meet patient needs.
  • Accurately record and transfer orders from customers to distributors, following up to ensure timely and complete deliveries.
  • Drive adoption of new products by presenting benefits to healthcare providers and leveraging promotional campaigns.
  • Negotiate pricing, contract terms, and delivery schedules with customers while adhering to MSK’s policies and targets.
  • Ensure consistent achievement of monthly sales and revenue targets for assigned territories.

Secondary Sales & Market Expansion

  • Actively support secondary sales by partnering with distributors to promote MSK products within their networks.
  • Identify and open new markets, establishing relationships with untapped pharmacies, clinics, and maternity centers in the territory.
  • Ensure MSK products are prominently displayed and well-stocked in key healthcare facilities to maximize accessibility and visibility.
  • Provide input for regional expansion strategies, including feedback on potential new territories and customer segments.

Sales Reporting & Market Insights

  • Maintain detailed records of customer interactions, sales activities, and territory performance in reporting tools for effective planning and review.
  • Provide insights into market trends, pricing changes, and competitor activities to help shape regional sales strategies.
  • Report challenges and successes in order fulfillment, target achievement, and market penetration to the regional sales team.

After-Sales Service & Customer Support

  • Offer guidance to customers on delivery timelines, product availability, and promotional campaigns.
  • Address and resolve product-related inquiries or concerns from healthcare providers, ensuring customer satisfaction and loyalty.
  • Work with distributors to uphold MSK’s after-sales service standards, ensuring customer needs are met promptly and effectively.

REQUIREMENTS​

Skills and Experience

Qualifications:

  • High School Certificate or equivalent.
  • Preferred: A diploma or degree in Business Administration, Marketing, or a related field.
  • pharmaceutical sales training may be advantageous.
  • Drivers License preferred.

Experience:

  • Sales Experience: Minimum 1-2 years in sales, preferably in the healthcare or pharmaceutical industry or FMCG.
  • Territory Coverage: Proven ability to manage and expand territories, ensuring product availability in clinics, pharmacies, and healthcare centers.
  • Customer Relationship Management: Demonstrated success in building and maintaining strong relationships with clients and distributors.
  • Market Development: Experience in opening new markets and introducing products to healthcare facilities.
  • Target Achievement: Consistent track record of meeting or exceeding sales and revenue targets.
  • Product Knowledge: Familiarity with healthcare products, especially in reproductive health, is an advantage.

Method of Application

Interested and qualified? Go to Marie Stopes on hcm.mariestopes.or.ke to apply

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