Senior Reverasion Specialist at Bobu Africa

Bobu Africa ventures with you into Africa's hidden gems, tailoring not only journeys, but unforgettable and fulfilling experiences for you. We focus on giving you life affirming and intimately designed experiences throughout Africa.

 

Senior Reverasion Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 
  • The Reservation Assistant will support the head of reservation by handling day-to-day tasks and ensuring accurate execution of booking and reservation processes.

Job Requirements

  • At least 2 years of experience in reservations, customer service, or travel operations.
  • Excellent communication skills written and verbal.
  • Hotel Knowledge for KE & TZ
  • Proficiency in MS Office i.e Excel, Word, PowerPoint.
  • Attention to detail to ensure error-free bookings and documentation.
  • Problem-solving skills to handle customer requests or complaints effectively.
  • Basic knowledge of East African tourism destinations (Kenya, Tanzania, Uganda, Rwanda) is advantageous.
  • Ability to work under pressure in a fast-paced environment.
  • Careful and responsible for the job
  • Proactive, with excellent negotiation and communication skills
  • Strong logical thinking ability and good at mathematics

Key Responsibilities

  • Daily reservation requests, changes, and cancellations with attention to detail.
  • Handle provisional bookings, block bookings, and related follow-ups.
  • Contract rates filling
  • Research new hotels/request rates
  • Generate quotations and invoices
  • Assist in training & supervising the intern
  • Act as the first point of contact for supplier communications and escalate major issues to the manager.

Method of Application

Interested and qualified? Go to Bobu Africa on www.linkedin.com to apply

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