Service and Maintenance Coordinator at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...

 

Service and Maintenance Coordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldEngineering / Technical 

About the Role

Position Summary and Responsibilities:

Under minimal supervision,

  • Generate  work orders for upcoming scheduled maintenance.
  • Manage bus incident entries and assign corresponding work orders to individuals
  • Make sure work orders are completed within stipulated time with all parts and labor correctly documented.
  • Work closely with the service team to ensure there is adequate tooling, equipment and necessary service support items such as lights, PPE, and consumables
  • Keep track of Bus odometer readings vs scheduled service and planning the order for the scheduled service.
  • Work closely with the Operations Coordinator in setting a scheduled maintenance roster for E-buses and implementing the roster in a smooth manner.
  • Create complete and accurate invoices to clients for billable service based completed work orders.
  • Initiate and manage warranty claims with BasiGo suppliers
  • Ensure quality service and maintenance standards are consistently met and documented.
  • Ensure Work Orders for all planned and unplanned service are kept up to date throughout the process.
  • Work with Service, Manufacturing, and Quality teams to manage any vehicle recall and refurbishment processes.
  • Support the service team in customer communications regarding service and maintenance.
  • Work with BasiGo finance team to clarify service cost tracking, warranty claims, and invoicing.
  • Establishing procedures for documenting all completed tasks, deferred defects.
  • Ensure Tools, Equipment and machinery are inspected, calibrated, serviced and replaced according to required schedules.
  • Assess E-bus service and Maintenance procedures and making recommendations for improvement.
  • Act as a liaison between Service, Stores, Operations, and Finance Departments

Required Qualifications:

  • Minimum  3 years of work experience in automotive service or fleet operations
  • Good academic record with strong foundation in computer skills
  • Demonstrable technical skills working easily with Microsoft Office, Google Suite, and other online collaboration tools.
  • Demonstrated ability to learn new technologies and systems
  • Knowledge of basic vehicle systems and parts is a must
  • Excellent interpersonal and communication skills with good command of spoken English and Kiswahili. Technical language is a must
  • Ability to quickly and accurately clean and analyze data in spreadsheets.
  • Proactive coordination and multi tasking skills.
  • .Able to work flexible hours  as the role will require some amount of night shift work. 
  • Strong team player who is ready to collaborate and achieve the best result for the team!

Additional Desired Qualifications:

  • Enterprising, self-starter who is adaptable to the changing dynamics of a start-up business within E-mobility.
  • Experience in basic finance and accounting is an added advantage.
  • Hands-on experience in either electrical, mechanical, or other related field service experience;
  • Humility / Flexibility. This is an early stage  start-up company with a fast-paced environment. Job duties may evolve quickly.
  • Must have good Technical work tracking and recording skills.
  • Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner.
  • Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, confined quarters, excessive noise, and high voltage.

Method of Application

Interested and qualified? Go to BasiGo on basigo.bamboohr.com to apply

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