Barista at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Barista

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include:

  • Greeting customers in a friendly manner and taking orders, inform them about specialty drinks.
  • Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc.
  • Answering customers’ questions about menu choices.
  • Taking preference for non-dairy milk, coffee blends, and other customizations.
  • Serving food items like muffins, pastries, and bagels.
  • Promoting and recommending menu options to customers.
  • Familiarize with the POS system, making bills, and taking signatures from customers.
  • Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups.
  • Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely.
  • Keeping the work environment and restaurant seating area clean, sanitary, and organized.
  • Responding to and resolving customer concerns or complaints.
  • Evaluating and modifying processes to improve efficiency and quality of service.
  • Attracting new customers and refining the menu.
  • Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea.
  • Updating signage and displays to attract customers.

Qualifications

  • Excellent listening and communication skills to effectively interact with employees and customers.
  • Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful.
  • Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts. Strong organizational skills are key to keeping the chaos under control.
  • Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other baristas.
  • Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
  • Time management and organizational skills to work efficiently and effectively in a high-volume workplace.
  • Should be able to create beautiful latte art for perfection.

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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