Front Office Associate (Spa) at Summit Recruitment and Search

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...

 

Front Office Associate (Spa)

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Key Responsibilities

  • Capture all client details on the phone such as phone number and full names on booking the client.
  • Organize and book all client appointments using the booking software.
  • Ensure service billing is done and clients pay either before or after treatments without exception.
  • Issue branded receipts to clients and ensure that clients must leave with their receipts.
  • Handle all incoming calls and in a professional and courteous manner.
  • Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
  • Ensure all licenses are current and always maintain a clean and organized front desk.
  • Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.
  • Manage product sales and update stock appropriately on the company’s integrated booking system.
  • Receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

  • Relevant bachelor’s degree or diploma.
  • Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.
  • Must have excellent work ethics, professionalism, phone etiquette and communication skills.
  • Must be presentable, neat have a high level of organization, multitasking and timeliness.
  • Must have experience working in a busy and fast-paced environment.

Method of Application

Interested and qualified? Go to Summit Recruitment and Search on www.summitrecruitment-search.com to apply

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