Technical Manager at Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.

 

Technical Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldEngineering / Technical 
  • To oversee the field service operations within our growing technical department. This role will work closely with the CTO to align the team’s efforts with strategic goals while ensuring high levels of performance and quality across our field operations. The ideal candidate will bring excellent organizational skills, a process-oriented mindset, and experience in managing large field teams in fast-paced, high-tech environments.

DUTIES & RESPONSIBILITIES:

  • Team Leadership & Performance Management:
  • Lead, mentor, and develop a team of field service engineers/technicians to meet high performance and quality standards.
  • Foster a collaborative environment to ensure team members are motivated, engaged, and highly productive.
  • Implement clear performance metrics and KPIs, tracking progress and providing constructive feedback.
  • Manage team scheduling, allocation of resources, and performance reviews.
  • Ensure that technicians are adequately trained and updated on technical knowledge and best practices.
  • Field Service Operations Management:
  • Oversee and optimize all field service operations, ensuring timely, efficient, and high-quality service delivery to clients.
  • Develop and enforce standard operating procedures (SOPs) for field service teams to enhance efficiency and consistency.
  • Troubleshoot and resolve operational issues quickly, maintaining excellent customer satisfaction.
  • Work closely with the CTO to ensure that technical goals align with operational capacity and service quality.
  • Process & Quality Management:
  • Lead initiatives to improve operational processes and workflows.
  • Ensure compliance with safety regulations, quality standards, and industry best practices.
  • Implement and maintain quality control measures, conducting regular audits and assessments.
  • Establish feedback loops for continuous improvement, leveraging data to drive performance enhancements.
  • Resource & Budget Management:
  • Manage departmental resources (tools, equipment, and personnel) to ensure operational effectiveness.
  • Coordinate with internal stakeholders to plan and allocate resources effectively.
  • Help manage budgets related to field services and ensure cost-effective operations.
  • Cross-Functional Collaboration:
  • Collaborate with other departments (engineering, operations, and customer service) to ensure smooth service delivery and issue resolution.
  • Provide regular status updates to the CTO and other senior leadership, highlighting progress, challenges, and opportunities for improvement.
  • Reporting & Documentation:
  • Ensure all field service activities, repairs, installations, and maintenance are properly documented.
  • Maintain accurate reporting of service metrics, technician performance, and operational improvements.
  • Leadership & Communication:
  • Strong leadership skills, with a demonstrated ability to build, motivate, and manage a diverse team.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Process & Quality Management:
  • In-depth understanding of quality management systems (QMS) and process optimization techniques.
  • Experience implementing operational workflows that improve service efficiency, reduce costs, and increase customer satisfaction.
  • Technical Expertise:
  • Strong understanding of technical systems, especially in telecommunications, IT infrastructure, or similar industries (even if not directly alarm/security-related).
  • Ability to quickly learn and apply new technologies in a field setting.
  • Organization & Time Management:
  • Extremely organized with a strong focus on process and systems management.
  • Able to prioritize multiple tasks effectively while maintaining a high level of attention to detail.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • Bachelor Degree in mechanical Engineering or equivalent work experience
  • 7+ years of experience in technical management roles with a strong focus on field service operations (ideally within telecom, IT, or related industries).
  • Proven track record in managing large teams (preferably 20+ technicians).
  • Experience working with high-scale operations, particularly in East Africa or similar emerging markets.

Method of Application

Interested and qualified? Go to Q-Sourcing Servtec Group on www.qsourcing.com to apply

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