NBK Senior ICT Change Manager at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

NBK Senior ICT Change Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldICT / Computer 

Key Responsibilities:

  • To be responsible for best practise in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance. 
  • Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress. 
  • To provide guidance, facilitate approval or rejection of changes in the ICT environment. 
  • Responsible for preparation of forecasts and evaluation of the actual impact of changes.
  • Act as the ICT liason for respective project teams and functional managers involved in various ICT related projects and changes. 
  • To evaluate and ensure readiness for change and be responsible for implementing or rejecting change assignments. 
  • Provide support and management of necessary communication activities related to the changes within department and stakeholders. 
  • Develop, set and enforce quality assurance standards in all systems change development initiatives. 
  • Research on latest technologies and best practice to support continuous improvements in systems and applications’ quality and efficiency. 
  • Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank.
  • Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports. 
  • To support in developing, review and maintain ICT quality management policies and processes that drive improvements in performance and customer satisfaction. 
  • To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective management of changes within ICT Division. 
  • To deliver effective testing outcomes against the pressures of time, cost and quality.
  • To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices. 
  • To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification 
  • Provide team leadership and capacity building of the team assigned within Change Management. 
  • To support a culture of knowledge management and continuous improvement within the unit. 
  • To determine and maintain standard operational procedures for the change management unit. 
  • Ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities 
  • To keep up with new technologies and proactively drive innovation with new ideas available. 
  • Ensure adherence to the change management policy and ensure that it is strictly adhered to within the unit. 
  • Ensure adherence of the Bank policies, procedures, guidelines and regulations 

Skills & Experience:

  • Bachelor’s degree in ICT or related field.
  • ITIL Certification
  • Professional Banking Qualifications
  • Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level 
  • Advanced level of knowledge and experience in change management
  • Experience of working with MO365, SQL, windows 11 
  • Experience and exposure on Database queries 
  • Experience and exposure of File formats 
  • Experience of Interfaces and file management
  • Excellent leadership & team management skills 
  • Ability to meet tight deadlines and remain calm under pressure
  • Good communication (oral, written and presentation) & interpersonal skills 
  • Sound knowledge of Bank operations, policies & procedures 
  • Knowledge of trends in the banking and IT Industry 
  • Customer focused and ability to relate to business objectives 
  • Appreciation of Information Security standards and practice 
  • Experience and demonstrated knowledge of DR and BCP Planning 
  • Understanding of logging techniques 
  • Understanding of Core Banking system administration
  • Excellent research, analytical, and problem-solving skills.
  • Integrity & courage to challenge actions within various business units and the status quo.
  • Excellent stakeholder management skills

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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