Service Network Team Lead at ENGIE

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.

 

Service Network Team Lead

  • Job TypeContract , Full Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience5 years
  • LocationNairobi
  • Job FieldEngineering / Technical 

Responsibilities

  • Management of the Service Network Team to ensure good customer satisfaction via on time Product Installation and Resolution of Service Tickets as per the companies’ policies and processes.
  • Accurate Documentation of Installation and Maintenance Cases through the companies Information Management Systems and Applications (Powerhub, Mysol Fix, etc.)
  • Validation of System Installations to ensure availability of GPS coordinates and traceability of customers in cases of repossessions in cooperations with the Customer Finance Team
  • Close monitoring of transport costs and commissions for all Installation and Maintenance Cases
  • Supporting of on time payroll Management for Installation and Maintenance Contractors in close consultation with the EEA K’s Finance Team
  • Identify Service network mapping Gaps within the different clusters advise ZSCMs and ZSCOs for recruitment of new technicians.
  • Conducting trainings of identified and vetted Contractors for Installation and Maintenance of ENGIE Energy Access Kenya’s Products across the country
  • Provide weekly Item Swap projections for Mysol Shops and Stock Points and ensure sufficient stock levels are available in consultation with the Service Center Manager and Logistics Team
  • Management of required PPEs for all Installation and Maintenance Contractors and supervision of correct utilization
  • Ensuring that all SND-related processes and policies are properly documented and up to date.

Knowledge and Skills 

Experience:

  • 5 year of working experience in technical role within the solar industry related to EEA Ks (Solar technology, Battery technology, Solar controllers, Solar Panels)
  • Hands-on leadership, team management and people development skills.
  • Ability to work in a dynamic environment and enjoy multi-tasking and working under pressure to achieve deadlines and results.
  • Very good organizational and interpersonal skills with proven ability in coordination’s between inter departmental projects.
  • Good team player with a commitment to value-based leadership.
  • Strong relationship building skills with a high degree of responsiveness, reliability and integrity.
  • Self-motivated with persuasive, enthusiastic and client-centric focus.
  • Relevant professional experience in handling installations and maintenance with proven ability to analyze larger set of data (high analytics skills)
  • Knowledge on environmental impact assessment will be an added advantage.
  • Willingness to travel in any geographic areas assigned within Kenya.

Qualifications:

  • Degree/master’s degree in electrical engineering from recognized institution or any related social sciences studies.

Method of Application

Interested and qualified? Go to ENGIE on jobs.engie.com to apply

Comments

Post a Comment

Popular posts from this blog

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Senior Communications Officer at Natural State

Through large-scale restoration and rewilding, NATURAL STATE secures biodiversity, sequesters and stores carbon, and helps achieve the Sustainable Development Goals. Our goal at the NATURAL STATE research centre is to develop technology and financial systems that will catalyse large-scale restoration globally as well as help train future leaders for this...   Senior Communications Officer Job Type Full Time Qualification BA/BSc/HND Experience 8 years Location Nairobi Job Field Media / Advertising / Branding  Senior Communications Officer to lead our communications strategy, focusing on scientific, climate, and nature restoration initiatives. The ideal candidate will play a pivotal role in enhancing our brand presence, driving engagement, and conveying the impact of our work on preserving and restoring natural ecosystems. This position requires a blend of communications expertise, strategic thinking, and a deep understanding of climate, nature restoration, and scientific topics...
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutiona...
Read more