Operations Customer Expert (Customer Service Representative) - Mombasa Based at Teleperformance Kenya
TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance. Operations Customer Expert (Customer Service Representative) - Mombasa Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Mombasa Job Field Customer Care Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing ...