Tour Consultant at Stellar Human Resource Solutions

We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
Read more about this company

 

Tour Consultant

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience5 years
  • LocationNairobi
  • Job FieldTravels & Tours 

Key Responsibilities:

  • Client Consultation: Engage with prospective clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budgetary constraints. Listen to their needs and provide suitable travel options and recommendations.
  • Customized Itinerary Planning: Utilize your extensive knowledge of popular tourist destinations, local attractions, and travel trends to design tailor-made itineraries that match clients' interests and preferences.
  • Accommodation and Transportation Booking: Research and book appropriate accommodations, flights, transportation, and other travel-related services, ensuring smooth logistics throughout the trip.
  • Destination Expertise: Stay up-to-date with the latest travel trends, events, and attractions at various destinations to offer insightful information and insider tips to clients.
  • Cost Estimation and Budget Management: Prepare detailed cost estimates for tour packages and ensure that the proposed trips align with the clients' budget and expectations.
  • Customer Service: Provide exceptional customer service by addressing clients' queries, concerns, and changes to their itineraries promptly and professionally.
  • Collaboration: Coordinate with suppliers, hotels, airlines, and other travel partners to secure bookings and negotiate competitive rates on behalf of the clients.
  • Sales and Targets: Meet or exceed sales targets by actively promoting tour packages and additional services to clients.
  • Documentation and Travel Logistics: Handle necessary travel documentation, visa processing, and other administrative tasks related to travel arrangements.
  • Post-Trip Feedback: Collect feedback from clients after their trips, analyze their experiences, and use insights to continuously improve and enhance tour packages.

Skills and Qualifications:

  • Diploma/Bachelor's degree in Tourism, Hospitality, or related fields preferred.
  • Proven 5+ years experience as a Tour Consultant handling both inbound and outbound travel, or a similar role in the travel industry.
  • In-depth knowledge of various travel destinations, cultures, and attractions for both inbound and outbound.
  • Excellent communication and interpersonal skills to understand and meet client preferences.
  • Strong organizational abilities to handle multiple itineraries and bookings simultaneously.
  • Proficient in using Microsoft excel and word, travel booking platforms, and reservation systems.
  • Sales-oriented with the ability to upsell additional services and tour packages.
  • Attention to detail and a customer-focused approach to ensure client satisfaction.
  • Problem-solving skills to address unexpected challenges during travel.
  • Fluency in multiple languages is a plus.
  • Flexibility to work irregular hours, including weekends and holidays.

Method of Application

As a Tour Consultant, you will play a vital role in creating unforgettable travel experiences for clients and helping them explore the world with confidence and excitement. Your passion for travel and dedication to customer satisfaction will be essential in achieving success in this rewarding position.

Intrested and qualified candidates are encouraged to send in their applications to talent@stellarhr.co.ke

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