Customer Solutions Specialist at Bosch Africa

The Bosch Group is a leading global supplier of technology and services, active in the fields of Mobility Solutions, Energy and Building Technology, Industrial Technology, and Consumer Goods. Mobility Solutions As the world’s largest independent parts supplier to the automotive industry, we significantly contribute toward making driving ever safer,...

 

Customer Solutions Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience10 years
  • LocationNairobi
  • Job FieldCustomer Care  , ICT / Computer 

In the customer solution group (CSG) you will be responsible for the following tasks and topics:

  • You build solution construct and develop the approach for entire Digital Twin - Integrated Asset Performance Management (IAPM) offering for energy and industrial infrastructure.
  • You are responsible for planning assessment of assets at site, on-site technical discussions, holding conversation with different stakeholder & technical content creation for the proposal build.
  • You create high-level solution map, statement of work, scoping, assumptions, deliverables, and risks that can be translated into a Digital Twin - IAPM solution offering, beginning with on-site data collection and ending with the generation of actionable insights.
  • You enable the sales team with your expert insights during opportunity assessment and capture application or domain-specific requirements, possible solution deployment approaches & create the definition for customer success.
  • Utilize your domain and technical expertise to understand client business objectives and translate them to Digital Twin - IAPM product features and capabilities & provide transfer learning to the Solution Ecosystem (SE) group.
  • You will define and provide consistent feedback on bringing in the technology and product upgrades to the SE group.
  • Participate in various technical forums (Internal and External), de-mystifying the capabilities of Digital Twin - IAPM which could potentially help us in positioning Bosch as a strong & reliable engineering partner.

Qualifications

Qualifications:

Education:

  • You have a successfully completed degree in Mathematics, Electronics or Mechanical fields.

Experience and Knowledge:

  • You have at least 10 years of professional experience in various roles related to research, development, industrial processes & automation and managing high performance teams.
  • You have a concrete understanding of Industrial IoT construct with Hands-on exposure to software packages like OPC-UA, Ansys, OSISoft PI Historian, Asset optimization packages, SAP PdMS (PAI) and other Digital Asset Performance. Practical knowledge on working with analog signals, DAQ, enterprise asset management packages & engineering drawings is highly desired.

Personal Characteristics and Skills:

  • Enthusiasm: You have a pioneering spirit and enjoy working in an interdisciplinary team with a high degree of personal responsibility and creative freedom.
  • Personality: You have a high sense of responsibility, are reliable and a team player. You have an entrepreneurial mindset with a hands-on mentality.
  • Work practice: You have an analytical mindset combined with a pragmatic, results-oriented approach.
  • Language: You have very good English skills, written and spoken

Method of Application

Interested and qualified? Go to Bosch Africa on jobs.smartrecruiters.com to apply

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